We’d love to hear from you
Have a question, want to collaborate, or need help with an order?
Send us a note and we’ll get back to you soon.
Frequently Asked Question!
We usually reply within 1–2 working days. If the Grove is a little busy (launch days, pop-ups), it may take a touch longer, but we will always return your message.
Orders are typically packed and sent within 2–4 working days. Once your parcel is on its way, you’ll receive a tracking update.
If your order hasn’t been packed yet, we’ll do our best to help. Please message us as soon as you can, so we can catch it in time.
Send us a message within 48 hours of receiving your parcel, along with a photo. We’ll sort it out gently and fairly.
For ingredients, caffeine, and general tea questions, we’ve saved answers under our Instagram highlight: Tea FAQ.
If you’re still unsure, just reach out. We’re happy to guide you.